Client reviews from legacy integration projects

Feedback from engineering leads and architects who ran mainframe bridge rollouts with us across Australian enterprises.

Client notes from integration projects across Australia, written by the people who ran them.

Mainframe bridge for a logistics dispatch system

API layer for a state utility billing platform

Secure data exchange for a health records archive

Real-time inventory sync for a retail warehouse network

Legacy CRM integration for a national service provider

What clients say after the bridge is live

What clients say after the bridge is live

Most useful feedback

We asked every client to rate how well the integration team communicated during the first deployment. The pattern is consistent: the people who appreciated clear weekly status notes and honest answers about mainframe constraints are the ones who came back for a second project.

A Review After the First Month
Setup experience

Several reviews mention the same thing: the initial setup call felt more like a technical workshop than a sales pitch. Clients valued that we walked through their existing batch schedules and pointed out which data flows could move to real time without touching the core mainframe logic.

Feedback on Communication and Setup
Long-term fit

Returning clients tend to highlight something different from first-time buyers. They talk about how the API bridge held up during peak processing windows and how the documentation made it possible for their own team to add new endpoints without waiting on us for every change.

A Returning Client Experience
Security review notes

When we asked about the security review process, the answers were specific: clients appreciated that we tested certificate rotation before go-live and that we documented every firewall rule change. Nobody wants surprises in an audit, and the reviews reflect that.

A Review After the First Month
Support response times

Feedback about post-launch support centers on response time during business hours. Clients note that urgent issues got a callback within the hour, while routine questions were answered by the end of the day. That distinction matters more than a generic uptime promise.

Feedback on Communication and Setup

What integration leads say after the bridge is live

Notes from architects and engineering managers who moved mainframe traffic onto a modern API layer. No vanity metrics, just the constraints they hit and how the handover actually went.

"We had a CICS region that nobody wanted to touch. Heirapi mapped the transaction boundaries first, then built the REST facade. The first cutover ran for three weeks without a single abend. That alone changed how our ops team viewed the project."
Maxine McDermott Integration lead, logistics firm
"The security review was the part I dreaded. They came back with mutual TLS on every endpoint, short-lived tokens for the service account, and a clear audit trail on both sides of the bridge. Our compliance team stopped asking questions after week one."
Daisha Fritsch Platform director, utilities provider
"What sold me was the way they handled the batch-to-real-time shift. Instead of a big bang rewrite, they ran the nightly job and the live API side by side for a month. When the numbers matched, we switched off the batch process for good."
Mallory Purdy II Head of enterprise architecture, manufacturer
"Our mainframe team is small and protective of the old system. Heirapi documented every data mapping and every error code before touching production. That level of respect for the legacy environment made the whole engagement painless."
Larry Lakin Senior backend engineer, retail group
"The API bridge now handles about 40,000 calls a day without a hiccup. Latency sits around 80 milliseconds, which is fine for our warehouse scanners. We went from a fragile point-to-point link to something we can actually monitor and scale."
Lee Fahey Systems architect, distribution network

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