When your API bridge or mainframe connection needs attention, our support desk is the single point of contact. We track incidents, coordinate with engineers, and keep your integration running without guesswork.
Support Desk
For a broken bridge, failed API call, or a mainframe session that will not start, send the error code and the last known transaction ID to info@heirapi.com. Our engineers triage incidents within one business hour.
Need a new endpoint, a different data mapping, or a header change on an existing route? Describe the expected payload and the target system. We scope the change and give you a timeline before touching the bridge.
Not sure whether your legacy system can support a real-time API? Call 0706893245 and ask for the integration desk. We will walk through your architecture and tell you what is feasible.
Critical incidents get a first response within 60 minutes during business hours. Standard requests are acknowledged within four hours. Every ticket includes a named engineer who stays with it until resolution.
If a ticket sits without an update for more than six hours, reply to the original email with the subject line "Escalate". That routes the case to the senior bridge architect on duty.
Most queries are about certificate rotation, rate limits, and batch job overlap. Check the FAQ section on the contact page before opening a ticket. If your answer is not there, the form takes two minutes.
Our support desk routes legacy integration questions to the right engineer. Send a message or call during business hours, and we will respond within one working day.
Tell us where the bridge is stuck and we will point you to the right engineer, doc, or fix.